FAQs
Frequently Asked Questions
Orders and Payments
What currency are prices displayed in?
All prices on naduohome.shop are displayed in U.S. dollars unless otherwise stated.
Applicable shipping charges and sales taxes are shown during checkout before payment is completed.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payments are processed through Shopify-supported or other authorized payment providers. The available options may depend on the customer’s device, location, and order details.
How do I know whether my order was placed successfully?
After a successful order, you should receive an order confirmation email at the email address provided during checkout.
Please check your spam or junk folder if you do not see the confirmation email. You may also contact us at service@naduohome.shop for assistance.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order.
We may be able to help before the order enters processing or fulfillment. Changes and cancellations are not guaranteed after processing has started.
Once an order has shipped, it can no longer be canceled. Eligible products may be returned after delivery according to our Return and Refund Policy.
Why was my order canceled?
An order may be canceled if:
- Payment cannot be authorized
- The product becomes unavailable
- The delivery address cannot be served
- The order information appears incomplete or potentially fraudulent
- An obvious pricing or listing error occurred
If a paid order is canceled by Naduohome, the applicable payment will be refunded to the original payment method.
Products
Are the product photos accurate?
We aim to provide clear and accurate product images.
However, actual colors may vary slightly because of lighting, screen settings, material texture, or normal manufacturing differences.
Please review the product description, dimensions, material information, and selected variation before placing an order.
Are product dimensions exact?
The dimensions shown on each product page are based on the relevant product or variation.
Minor measurement differences may occur because of manual measurement, material flexibility, stitching, shaping, or normal manufacturing tolerances.
Where multiple sizes or styles are available, please select the correct variation before adding the product to your cart.
What materials are used?
Material information is provided on the individual product page.
Because our store offers different types of household products, materials may vary by item and variation. Please review the product description before purchase.
Does the product include everything shown in the photos?
The package contents are stated on the product page.
Decorative objects, furniture, plants, or other accessories used for photography are not included unless they are specifically listed as part of the product.
Are Naduohome products handmade?
Some products may include machine processing, sewing, finishing, or manual assembly.
Because certain production stages involve manual work, minor variations in stitching, texture, shape, or measurements may occur within normal manufacturing tolerances.
Where are your products made?
Products are prepared through our production and supply operations in China.
Orders for customers in the United States are fulfilled and shipped through our U.S. logistics and fulfillment partners.
Shipping
Where do you ship?
Naduohome currently ships to eligible delivery addresses within the United States.
We do not currently offer international shipping through this website.
Shipping availability is confirmed during checkout based on the delivery address provided.
Where are orders shipped from?
Orders placed through our website are fulfilled and shipped through our U.S. logistics and fulfillment partners.
Our U.S. customer service and fulfillment address is separate from the registered address of our operating company in China.
How much does shipping cost?
Our standard shipping rates are:
- Orders under $200 USD: $15 USD
- Orders of $200 USD or more: Free shipping
The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes.
The final shipping charge is shown during checkout before payment.
How long does delivery take?
Orders are generally processed within 1–3 business days.
After shipment, standard delivery generally takes 3–7 business days.
The estimated total delivery time is approximately 4–10 business days, including processing and transit time.
Delivery estimates are not guaranteed and may be affected by carriers, weather, holidays, peak shopping periods, or incorrect delivery information.
What is your order cut-off time?
Our daily order cut-off time is 2:00 PM Pacific Time.
Orders placed after the cut-off time may begin processing on the following business day.
Do you ship on weekends?
Order processing normally takes place Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays normally begin processing on the next business day.
How can I track my order?
Once your order has shipped, we will send a shipping confirmation email containing available tracking information.
Tracking updates may take 24–48 hours to appear after the carrier receives the shipment.
Why is my tracking information not updating?
Tracking information may not update immediately after shipment.
Please allow up to 24–48 hours for the first carrier scan. Carrier delays may also temporarily affect tracking updates.
Contact us if the tracking information has not changed for an extended period.
Can I change my shipping address?
Contact us as soon as possible if you need to correct your address.
We cannot guarantee address changes after the order enters processing or is transferred to the carrier.
Customers are responsible for providing a complete and accurate delivery address during checkout.
What should I do if my package is delayed?
First, review the tracking information and confirm the delivery address.
You may also check around the delivery location, contact the carrier, and ask household members or building staff.
If the package has not arrived after the estimated delivery period, contact service@naduohome.shop with your order number and tracking number.
What should I do if tracking says delivered but I cannot find the package?
Please:
- Check the delivery area
- Ask household members or building staff
- Check with nearby neighbors
- Contact the carrier
- Allow up to one additional business day
If the package remains missing, contact our customer support team.
Will my order arrive in more than one package?
An order containing multiple products may occasionally be shipped in separate packages.
Separate tracking numbers may be provided, and the packages may arrive on different dates.
You will not be charged an additional shipping fee solely because an order is split into multiple shipments.
Returns and Refunds
Do you accept returns?
Yes. We accept returns for eligible defective and non-defective products.
A return request must be submitted within 30 days after delivery.
What condition must a returned product be in?
For a standard non-defective return, the product must be:
- New and unused
- In its original condition
- Returned with the original packaging
- Returned with all included parts, accessories, and materials
- Accompanied by proof of purchase or a Naduohome order number
Products damaged through misuse, improper handling, washing, alteration, or incorrect installation may not qualify for return.
How do I request a return?
Before mailing a product, contact:
Email: service@naduohome.shop
Phone: (+1) 213-720-2518
Please include your order number, full name, product name, reason for return, and relevant photographs when applicable.
Our support team will provide return authorization and mailing instructions.
Do not send a product back before receiving approval and the authorized return address.
Can I return an item to the U.S. address shown on the website?
Do not mail returns to the U.S. customer service and fulfillment address unless our support team confirms in writing that it is the authorized return address for your order.
The correct return address will be provided after the return request is approved.
Who pays for return shipping?
For non-defective products, the customer is responsible for the return label and return shipping cost.
Naduohome will cover reasonable return shipping costs when the return is caused by:
- A defective product
- An incorrect product
- Damage during delivery
- Another confirmed error by Naduohome
Please contact us before returning a damaged, defective, or incorrect product.
Do you provide return labels?
For standard non-defective returns, customers are responsible for purchasing the return label.
For approved defective, damaged, or incorrect-item claims, we may provide a prepaid return label or reimburse reasonable return shipping costs.
Do you charge a restocking fee?
No. Naduohome does not charge a restocking fee for approved returns.
How long does it take to receive a refund?
After the returned product is received and inspected, approved refunds are normally processed within 10 business days.
Refunds are issued to the original payment method.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
Are original shipping charges refundable?
Original shipping charges are generally non-refundable for standard non-defective returns.
They may be refunded when the return is caused by a defective product, incorrect item, delivery damage, or another confirmed error by Naduohome.
Do you offer exchanges?
We do not offer direct exchanges.
To purchase a different size, color, style, or product, return the original eligible product and place a new order separately.
Damaged or Incorrect Orders
What should I do if my product arrives damaged?
Contact us within 7 days after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging
- A photograph of the shipping label
Keep the product and packaging until our support team provides instructions.
What should I do if I received the wrong product?
Contact service@naduohome.shop within 7 days after delivery.
Include your order number and clear photographs of the product, packaging, and shipping label.
After review, we may provide a replacement, refund, prepaid return label, or other appropriate assistance.
Should I return or dispose of a damaged product immediately?
No.
Please keep the product and all packaging until Naduohome Customer Support provides instructions.
Customer Accounts and Communication
Do I need an account to place an order?
An account may not be required unless stated during checkout.
Customers must still provide accurate contact, shipping, billing, and payment information to complete an order.
How can I contact customer support?
You can contact Naduohome Customer Support through:
Email: service@naduohome.shop
Phone: (+1) 213-720-2518
Please include your order number when contacting us about an existing order.
How quickly will you respond?
We aim to respond to customer service inquiries within 1–2 business days.
Response times may be longer during weekends, holidays, or high-volume periods.
Company Information
Who operates Naduohome?
Naduohome is operated by:
Zhejiang Naduo Daily Necessities Co., Ltd.
The company was established on March 10, 2021.
What is your registered business address?
Registered Business Address
No. 60 Jinshan Avenue
Comprehensive New District, Pingdu Subdistrict
Qingyuan County, Lishui, Zhejiang
China
What is your U.S. address?
U.S. Customer Service and Fulfillment Address
3200 Kirkwood Highway
Wilmington, DE 19808
United States
This address is used for customer service and fulfillment support. It is not the registered business address of the operating company.
Do you have a physical retail store?
Naduohome primarily operates through its online store.
We do not accept customer returns at a physical retail store or unapproved drop-off location.
Privacy and Security
Is my payment information secure?
Payments are processed through Shopify-supported or other authorized payment providers.
Naduohome does not directly store complete credit or debit card numbers.
How do you use my personal information?
Personal information may be used to process orders, arrange shipping, provide customer support, prevent fraud, improve the website, and meet legal obligations.
More information is available in our Privacy Policy.
Do you sell personal information?
Naduohome does not sell personal information for money.
Certain analytics or advertising activities may be treated as “sharing” or targeted advertising under some U.S. privacy laws. Available privacy controls can be accessed through the website’s privacy settings where applicable.