FAQs

Frequently Asked Questions

Orders and Payments

What currency are prices displayed in?

All prices on naduohome.shop are displayed in U.S. dollars (USD) unless otherwise stated.

Applicable shipping charges and taxes, if any, are shown during checkout before payment is completed.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payments are processed through Shopify-supported or other authorized payment providers. Available payment options may vary depending on the customer's device, location, and order details.

How do I know whether my order was placed successfully?

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

If you do not receive the confirmation email, please check your spam or junk folder. You may also contact us at service@naduohome.shop.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

We may be able to assist before the order enters processing or fulfillment. Changes and cancellations cannot be guaranteed after processing has started.

Once an order has shipped, it can no longer be canceled. Eligible products may be returned after delivery in accordance with our Return & Refund Policy.

Why was my order canceled?

An order may be canceled if:

Payment cannot be authorized
The product becomes unavailable
The delivery address cannot be served
Order information is incomplete or incorrect
We reasonably suspect fraudulent or unauthorized activity
An obvious pricing or product listing error has occurred

If Naduohome cancels an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Products

Are the product photos accurate?

We make reasonable efforts to provide clear and accurate product images.

Actual colors may vary slightly due to lighting, screen settings, material texture, or normal manufacturing variations.

Please review the product description, dimensions, materials, package contents, and selected variation before placing an order.

Are product dimensions exact?

The dimensions shown on each product page are based on the relevant product or variation.

Minor measurement differences may occur due to manual measurement, material flexibility, stitching, shaping, or normal manufacturing tolerances.

What materials are used?

Material information is provided on each product page.

Materials vary by product and variation, so please review the applicable product description before purchasing.

Does the product include everything shown in the photos?

The package contents are stated on the individual product page.

Decorative objects, furniture, plants, or other accessories used for product presentation are not included unless specifically listed as part of the product.

Are Naduohome products handmade?

Some products may involve machine processing, sewing, finishing, shaping, or manual assembly.

Products involving manual production or finishing may have minor variations in stitching, texture, shape, or measurements within normal manufacturing tolerances.

Where are your products sourced or produced?

Our products are sourced, prepared, or produced through our production and supply operations and partners in China.

Orders shipped to customers in the United States are processed through third-party logistics and fulfillment service providers located in the United States.

Shipping

Where do you ship?

Naduohome currently ships to eligible delivery addresses within the United States.

We do not currently offer international shipping through naduohome.shop.

Shipping availability is confirmed during checkout based on the delivery address provided.

How are U.S. orders fulfilled?

Orders shipped to customers in the United States are processed through third-party logistics, fulfillment, and shipping service providers located in the United States.

How much does shipping cost?

Our standard U.S. shipping rates are:

Orders under US$200.00: US$15.00 flat-rate shipping
Orders of US$200.00 or more: Free shipping

The final applicable shipping charge is displayed during checkout before payment is completed.

How long does delivery take?

Orders are normally processed within 1–3 business days, Monday through Friday.

After the order has been processed and handed to the shipping carrier, estimated transit time is 3–7 business days.

The total estimated delivery time is approximately 4–10 business days, including processing and transit time.

Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, weather, holidays, incorrect delivery information, or other circumstances outside our reasonable control.

What is your order cut-off time?

Our daily order cut-off time is 2:00 PM Pacific Time (PT).

Orders placed after 2:00 PM PT may begin processing on the next business day.

Do you process or ship orders on weekends?

Order processing and standard transit days are Monday through Friday.

Orders placed on weekends or applicable holidays will normally begin processing on the next available business day.

How can I track my order?

When tracking information is available, we will send a shipping confirmation email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after the shipment information is created.

Why is my tracking information not updating?

Tracking information may not update immediately after an order has been shipped.

Please allow approximately 24–48 hours for the carrier's tracking system to display the first update.

If tracking has not updated for an extended period, please contact us for assistance.

Can I change my shipping address?

Please contact us as soon as possible if you notice an error in your shipping address.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping provider.

Customers are responsible for providing a complete and accurate delivery address during checkout.

What should I do if my package is delayed?

Please first review your tracking information and confirm that the delivery address is correct.

If your order has not arrived after the estimated delivery period, contact service@naduohome.shop and provide your order number and available tracking information.

What should I do if tracking says delivered but I cannot find my package?

Please:

Check the delivery area around your address
Ask household members or building staff
Check with nearby neighbors when appropriate
Review the carrier's delivery information
Contact the shipping carrier when necessary

If the package remains missing, please contact our customer support team.

Can my order arrive in more than one package?

Yes. Orders containing multiple products may occasionally be shipped in separate packages.

Separate tracking information may be provided, and packages may arrive on different dates.

You will not be charged an additional shipping fee solely because an order is divided into multiple shipments.

Returns and Refunds

Do you accept returns?

Yes. We accept returns for eligible defective and non-defective products.

A return request must be submitted within 30 days from the date of delivery.

What condition must a returned product be in?

For a standard non-defective return, the product must be:

New and unused
In its original condition
Returned with the original packaging
Returned with all included parts, accessories, components, and materials
Accompanied by valid proof of purchase or a Naduohome order number

Products that have been used, altered, washed, improperly installed, or damaged after delivery may not qualify for a standard return.

How do I request a return?

Before sending any product back, please contact:

Email: service@naduohome.shop
Phone: (+1) 213-720-2518

Please provide your order number, full name, product information, reason for the return, and relevant photographs when applicable.

Our customer support team will review the request and provide return authorization and the appropriate return mailing instructions.

Do not send a product back before receiving return authorization and the authorized return address.

Where should I send my return?

The authorized return address will be provided after your return request has been reviewed and approved.

Please do not send returns to our U.S. mailing address unless Naduohome Customer Support specifically authorizes that address for your order.

Who pays for return shipping?

For standard non-defective returns, the customer is responsible for arranging the return shipment, purchasing the return shipping label, and paying the return shipping cost.

Naduohome will reimburse reasonable approved return shipping costs when the return is caused by:

A defective product
An incorrect product being shipped
Damage occurring during delivery
Another confirmed error by Naduohome

Please contact us and receive approval before returning a damaged, defective, or incorrect product.

Do you provide return labels?

Customers are responsible for arranging and purchasing the return shipping label.

For an approved return involving a defective, damaged, or incorrect product, Naduohome will reimburse reasonable approved return shipping costs.

Please keep your shipping receipt and tracking information.

Do you charge a restocking fee?

No. Naduohome does not charge a restocking fee for approved returns.

How long does it take to receive a refund?

After an approved returned product has been received and inspected, the refund will be issued within 10 days.

Refunds are issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Are original shipping charges refundable?

Original shipping charges are not refundable for standard non-defective returns.

Original shipping charges may be refunded when the return is caused by a defective product, incorrect item, delivery damage, or another confirmed error by Naduohome.

Do you offer exchanges?

No. We do not offer direct exchanges.

If you would like another product, size, color, style, or variation, please return the original eligible product according to our Return & Refund Policy and place a new order separately.

Damaged, Defective, or Incorrect Orders

What should I do if my product arrives damaged or defective?

Please contact us within the 30-day return period.

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging when applicable
A photograph of the shipping label when applicable

Please keep the product and packaging until our customer support team provides instructions.

What should I do if I received the wrong product?

Please contact service@naduohome.shop within the 30-day return period.

Include your order number and clear photographs of the product, packaging, and shipping label when applicable.

After reviewing the issue, we will provide an appropriate resolution, which may include a refund, replacement when appropriate, reimbursement of reasonable approved return shipping costs, or other reasonable assistance.

Should I return or dispose of a damaged product immediately?

No.

Please keep the product and relevant packaging until Naduohome Customer Support provides further instructions.

Customer Accounts and Communication

Do I need an account to place an order?

An account may not be required unless otherwise stated during checkout.

Customers must provide accurate contact, shipping, billing, and payment information to complete an order.

How can I contact customer support?

You can contact Naduohome Customer Support through:

Email: service@naduohome.shop
Phone: (+1) 213-720-2518

Please include your order number when contacting us about an existing order.

How quickly will you respond?

We aim to respond to customer service inquiries within 1–2 business days.

Response times may occasionally be longer during weekends, holidays, or periods of unusually high inquiry volume.

Privacy and Security

Is my payment information secure?

Payments are processed through Shopify-supported or other authorized payment service providers.

Naduohome does not directly store complete credit or debit card numbers.

How do you use my personal information?

Personal information may be used to process orders, arrange shipping and delivery, provide customer support, process returns and refunds, prevent fraud, operate and improve our website, and meet applicable legal obligations.

For additional information, please review our Privacy Policy.

Do you sell personal information?

Naduohome does not sell personal information in exchange for money.

Certain advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under some U.S. state privacy laws. Where applicable, privacy choices may be available through our website or relevant service-provider privacy controls.

Contact Us

Naduohome Customer Support

Email:
service@naduohome.shop

Phone:
(+1) 213-720-2518

Operating Company:
Zhejiang Naduo Daily Necessities Co., Ltd.

Registered Business Address:
No. 60 Jinshan Avenue
Comprehensive New District, Pingdu Subdistrict
Qingyuan County, Lishui, Zhejiang
China

U.S. Mailing Address:
3200 Kirkwood Highway
Wilmington, DE 19808
United States

This U.S. mailing address is used for business correspondence only. It is not our registered business address, warehouse, retail location, or return address.