Shipping policy

Last Updated: July 2026

At Naduohome, we want customers to feel confident when shopping on our website. This Return and Refund Policy applies to eligible products purchased through naduohome.shop and delivered within the United States.

1. Returns Accepted

We accept returns for both defective and non-defective products.

Customers may request a return within 30 days after the order is delivered.

All returns must be approved by Naduohome Customer Support before the product is mailed back.

2. Return Eligibility

To qualify for a return, the product must:

  • Be new and unused
  • Be in its original condition
  • Show no signs of use, installation, alteration, misuse, or customer-caused damage
  • Include the original packaging, accessories, parts, manuals, and other materials supplied with the product
  • Be accompanied by a valid proof of purchase or Naduohome order number
  • Be returned within the applicable 30-day return period

Products that have been used, installed, altered, washed, damaged after delivery, or handled contrary to the product instructions may not qualify for return.

3. Return Window

Eligible products may be returned within 30 days from the delivery date.

The return request must be submitted before the 30-day return period expires. Return requests received after this period may not be accepted.

We do not currently offer extended holiday return periods.

4. How to Request a Return

Before mailing a product back, contact Naduohome Customer Support:

Email: service@naduohome.shop
Phone: (+1) 213-720-2518

Please provide:

  • Your order number
  • Your full name
  • The product you want to return
  • The reason for the return
  • Clear photographs of the product and packaging, when applicable
  • Photographs showing any damage, defect, or incorrect item, when applicable

Our customer support team will review your request and provide return authorization and mailing instructions.

Do not mail a product back before receiving approval. Unauthorized returns may be refused, delayed, or returned to the sender.

5. Return Method

Returns are accepted by mail only.

We do not accept returns:

  • At a physical retail store
  • At a drop-off location
  • At an unapproved warehouse or service address
  • At any address that has not been confirmed by Naduohome Customer Support

The authorized return address will be provided after the return request has been approved.

The U.S. customer service and fulfillment address displayed on our website should not be used for returns unless Naduohome Customer Support confirms it in writing.

6. Return Labels and Return Shipping Costs

Customers are responsible for:

  • Purchasing the return shipping label
  • Paying all return shipping costs
  • Packaging the product securely
  • Using a trackable shipping service
  • Keeping the return tracking number until the refund is completed

Naduohome does not provide prepaid return labels under the standard return policy.

We are not responsible for return packages that are lost, damaged, misdirected, delayed, or sent without tracking.

Original shipping charges are non-refundable unless otherwise required by applicable law.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and preferably within 7 days after delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging
  • A photograph of the shipping label

After reviewing the information, Naduohome may provide an appropriate resolution, which may include:

  • A refund
  • A replacement product
  • Return authorization
  • Other reasonable assistance

Do not dispose of, alter, install, or return the product until our customer support team provides instructions.

Although returns for defective and non-defective products are accepted, customers remain responsible for the return shipping label and return shipping cost under this policy unless otherwise confirmed by Naduohome in writing or required by applicable law.

8. Restocking Fees

Naduohome does not charge a restocking fee for approved returns.

The restocking fee is:

$0

However, deductions may apply when permitted by law if a returned product is missing original parts, accessories, packaging, manuals, or included materials, or if the product is returned in a condition that does not meet this policy.

9. Refund Process

After the returned product has been received and inspected, we will notify you whether the refund has been approved or rejected.

For approved returns:

  • The refund will be issued to the original payment method
  • The refund will include the approved purchase price of the returned product
  • Original shipping charges are generally non-refundable
  • Return shipping costs are not refundable
  • No restocking fee will be charged

Approved refunds will normally be processed within 10 days after the returned product is received and inspected.

After the refund has been issued, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.

10. Exchanges

We do not offer direct exchanges.

To purchase a different product, color, size, style, or variation:

  1. Return the original product in accordance with this policy.
  2. Place a separate order for the preferred product.

The return and the new order will be processed as separate transactions.

11. Order Cancellations

Customers may request an order cancellation before the order enters processing or fulfillment.

Cancellation requests are not guaranteed.

Once an order has been processed, fulfilled, or shipped, it may no longer be canceled. After delivery, the product may be returned if it meets the eligibility requirements of this policy.

12. Non-Returnable Situations

A return may be refused when:

  • The return request is submitted after the 30-day return period
  • The product has been used, installed, altered, washed, or damaged
  • The product is not in new and unused condition
  • Original packaging, accessories, parts, manuals, or included materials are missing
  • The product was damaged through misuse, improper installation, accidental damage, overloading, open-flame exposure, or failure to follow product instructions
  • The product is returned without prior authorization
  • The returned product does not match the original order
  • The return is sent to an unauthorized address
  • The return package cannot be identified or tracked

This section does not limit any rights customers may have under applicable law.

13. Contact Information

Naduohome Customer Support

Email:
service@naduohome.shop

Phone:
(+1) 213-720-2518

U.S. Customer Service and Fulfillment Address:

3200 Kirkwood Highway
Wilmington, DE 19808
United States

Please do not send returns to this address unless Naduohome Customer Support confirms that it is the authorized return address for your order.

Operating Company:

Zhejiang Naduo Daily Necessities Co., Ltd.

Registered Business Address:

No. 60 Jinshan Avenue
Comprehensive New District, Pingdu Subdistrict
Qingyuan County, Lishui, Zhejiang
China

The U.S. address is used for customer service and fulfillment support. It is not the registered business address of the operating company.