Shipping policy

Last Updated: August 10, 2026

At Naduohome, we aim to provide clear and reliable shipping information. This Shipping Policy applies to orders placed through naduohome.shop.

Shipping Destinations

We currently ship orders within the United States.

Orders shipped to customers in the United States are processed through third-party logistics and fulfillment partners located in the United States.

Order Processing Time

Orders are processed within 1–3 business days, Monday through Friday.

Our daily order cutoff time is 2:00 PM Pacific Time (PT).

Orders placed after 2:00 PM PT may begin processing on the next business day.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Transit Time

After an order has been processed and handed over to the shipping carrier, estimated transit time is:

3–7 business days

Transit days are Monday through Friday.

Estimated Delivery Time

The total estimated delivery time, including order processing and transit time, is approximately:

4–10 business days

Delivery estimates are provided for reference and may occasionally be affected by carrier delays, weather conditions, holidays, or other circumstances outside our reasonable control.

Shipping Rates

We offer the following shipping rates for orders within the United States:

Orders under US$200.00:
Flat-rate shipping: US$15.00

Orders of US$200.00 or more:
Free shipping

The applicable shipping charge will be displayed at checkout before payment is completed.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing the tracking details after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at service@naduohome.shop. We cannot guarantee that an address can be changed after an order has entered the fulfillment process.

Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us at service@naduohome.shop with your order number.

We will review the shipment information and assist you with the next appropriate steps.

Damaged or Incorrect Orders

If an item arrives damaged, defective, or incorrect, please contact us promptly at service@naduohome.shop and provide your order number and relevant photos when applicable.

For information about returns and refunds, please refer to our Return & Refund Policy.

Customer Support

Email: service@naduohome.shop
Phone: (+1) 213-720-2518

Operating Company:
Zhejiang Naduo Daily Necessities Co., Ltd.

Registered Business Address:
No. 60 Jinshan Avenue, Comprehensive New District, Pingdu Subdistrict, Qingyuan County, Lishui, Zhejiang, China