Terms of service

Last Updated: August 10, 2026

These Terms of Service apply to your use of naduohome.shop and purchases made through this website.

By accessing our website or placing an order, you agree to these Terms of Service. Please review them before using our website or purchasing our products.

1. Store Information

Naduohome is operated by:

Zhejiang Naduo Daily Necessities Co., Ltd.

Naduohome serves customers in the United States. Orders shipped to customers in the United States are processed through third-party logistics, fulfillment, and shipping service providers.

2. Website Use

You may use this website only for lawful purposes.

You must not:

Use the website for fraudulent, unlawful, or unauthorized activities
Provide false or misleading information
Interfere with the operation or security of the website
Attempt to gain unauthorized access to systems, accounts, or customer information
Use automated systems in a way that disrupts or damages the website
Violate applicable laws or the rights of others

We may restrict or suspend access when reasonably necessary to protect our customers, website, services, or business.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, materials, dimensions, prices, and availability.

Actual product colors may vary slightly due to screen settings, lighting, materials, or normal manufacturing variations.

Product dimensions and handmade or manufactured items may also have minor reasonable variations.

If we identify an obvious error in product information, pricing, or availability, we may correct the information before fulfilling the affected order.

4. Orders

Submitting an order does not guarantee acceptance.

Orders are subject to payment authorization, product availability, order verification, and successful processing.

We may cancel or limit an order when:

Payment cannot be authorized
A product is unavailable
Order information is incomplete or incorrect
We reasonably suspect fraud or unauthorized activity
An obvious pricing or product listing error has occurred
The delivery address cannot be served
The order cannot reasonably be fulfilled

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

5. Prices and Payment

Prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.

Applicable shipping charges and taxes will be displayed during checkout before payment is completed.

Customers are responsible for providing accurate billing and payment information.

Payments may be processed by Shopify-supported or other authorized third-party payment providers.

Naduohome does not directly store complete credit or debit card numbers.

6. Shipping

Orders are shipped according to our Shipping Policy.

Our Shipping Policy provides information about:

Shipping destinations
Order processing times
Estimated transit times
Shipping charges
Free shipping eligibility
Order tracking

Delivery dates are estimates and may occasionally be affected by shipping carriers, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

7. Returns, Refunds, and Cancellations

Returns, refunds, damaged or incorrect products, and eligible order cancellations are handled according to our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Nothing in these Terms limits any mandatory consumer rights provided by applicable law.

8. Intellectual Property

Unless otherwise stated, the website design, branding, logos, text, graphics, and other content created or owned by Naduohome may not be copied, reproduced, distributed, or used for commercial purposes without permission.

Product images or other materials supplied or licensed by third parties remain subject to the rights of their respective owners.

Third-party trademarks, names, logos, and other intellectual property remain the property of their respective owners.

9. Third-Party Services

Our website may use third-party services for functions including:

Website hosting
Payment processing
Order fulfillment
Shipping and delivery
Analytics
Advertising
Fraud prevention
Customer support

Third-party providers may process information or provide services according to their own terms and policies.

We are not responsible for independent third-party websites or services that are not operated or controlled by Naduohome.

10. Website Availability

We aim to maintain reliable access to our website but cannot guarantee that the website will always be available, uninterrupted, or error-free.

We may update, maintain, modify, or temporarily restrict parts of the website when reasonably necessary.

11. Limitation of Liability

To the extent permitted by applicable law, Naduohome will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of the website or services.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.

12. Privacy

Personal information is handled according to our Privacy Policy.

Personal information may be processed as reasonably necessary to:

Process orders
Arrange shipping and delivery
Provide customer support
Process returns and refunds
Prevent fraud
Maintain website security
Operate and improve our services
Comply with applicable legal obligations

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, website operations, or applicable requirements.

The revised Terms will be published on this page with an updated “Last Updated” date.

The Terms in effect at the time of a purchase will apply to that transaction, except where otherwise required by applicable law.

14. Applicable Law

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to limit or waive any mandatory consumer protection rights that cannot legally be limited or waived.

15. Contact Information

Customer Support

Email:
service@naduohome.shop

Phone:
(+1) 213-720-2518

U.S. Mailing Address

3200 Kirkwood Highway
Wilmington, DE 19808
United States

This address is used for business correspondence only. It is not our registered business address, warehouse, retail location, or return address.

Please do not send product returns to this address unless Naduohome Customer Support specifically authorizes it for your order.

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