Privacy policy

Last Updated: August 10, 2026

This Privacy Policy describes how Naduohome collects, uses, discloses, and protects personal information when you visit naduohome.shop, place an order, contact us, or otherwise use our website and services.

Naduohome is operated by Zhejiang Naduo Daily Necessities Co., Ltd.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide

We may collect information that you provide directly to us, including:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order and product information
• Transaction information
• Customer account information, where applicable
• Customer support communications
• Return, refund, and cancellation information
• Reviews, feedback, or other information you choose to provide

Complete payment card details are generally processed by authorized payment service providers and are not directly stored by Naduohome.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring website or source
• Shopping cart activity
• Website interactions
• Cookie and similar technology information
• Approximate location derived from your IP address
• Date and time of website activity

The specific information collected may depend on the services, applications, analytics tools, and advertising technologies enabled on our website.

2. How We Use Personal Information

We may use personal information to:

• Process and manage orders
• Confirm payments and transactions
• Arrange order fulfillment, shipping, and delivery
• Send order confirmations and tracking information
• Provide customer support
• Respond to questions and requests
• Process returns, refunds, and cancellations
• Detect and prevent fraud, abuse, or unauthorized transactions
• Maintain the security of our website and services
• Operate, maintain, and improve our website
• Understand website performance and customer interactions
• Maintain business and transaction records
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Enforce our terms, policies, and agreements
• Send marketing communications where permitted by applicable law

Customers who receive promotional emails from us may unsubscribe at any time by using the unsubscribe option included in those communications.

3. How We Disclose Personal Information

We may disclose personal information to third parties that assist us in operating our business and providing services to customers.

These third parties may include:

• Shopify and website service providers
• Payment processors
• Third-party logistics and fulfillment service providers
• Shipping carriers
• Customer service providers
• Technology and IT service providers
• Analytics providers
• Advertising and marketing providers
• Fraud prevention and security providers
• Professional advisers, including accountants, consultants, and legal advisers
• Government agencies, regulators, courts, or law enforcement authorities when disclosure is required or permitted by law

We disclose personal information only as reasonably necessary for the relevant service, transaction, business purpose, or legal requirement.

We do not sell personal information in exchange for money.

However, certain advertising, analytics, or marketing activities may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws.

Where applicable law provides customers with the right to opt out of such activities, we will provide an applicable method for exercising that right.

4. Shopify

Our online store is hosted by Shopify.

Shopify processes personal information when customers visit our store, use checkout, place orders, or otherwise interact with services provided through the Shopify platform.

Shopify may process information for purposes including:

• Website hosting
• Checkout and commerce services
• Payment-related functionality
• Fraud prevention
• Security
• Analytics
• Store functionality
• Customer and merchant services

Depending on the Shopify services and features enabled for our store, Shopify may process information based on interactions with Naduohome, Shopify, and other merchants using Shopify services.

Personal information processed through Shopify may be transferred to or processed in countries other than the country in which the customer resides.

For additional information about how Shopify processes personal information, customers may review the Shopify Consumer Privacy Policy.

5. Payments

Payments made through our website are processed using Shopify-supported or other authorized payment service providers.

Payment service providers may process information such as:

• Billing information
• Payment card information
• Transaction details
• Payment authentication information
• Fraud prevention and risk information

Payment providers process personal information according to their own privacy and security practices.

Naduohome does not directly store complete credit or debit card numbers.

6. Shipping and Fulfillment

Orders shipped to customers in the United States are processed with the assistance of third-party logistics, fulfillment, and shipping service providers.

To process and deliver an order, we may disclose information reasonably necessary for fulfillment, including:

• Customer name
• Shipping address
• Telephone number
• Email address
• Order contents
• Shipment information
• Tracking information

These service providers use the information as necessary to prepare, ship, track, deliver, and provide support for customer orders.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

Depending on the technologies enabled on our website, these technologies may be used to:

• Maintain shopping cart functionality
• Remember customer preferences
• Support account and checkout features
• Maintain website security
• Prevent fraud
• Measure website traffic and performance
• Understand customer interactions
• Support analytics
• Measure advertising effectiveness
• Support marketing and advertising activities

Where required by applicable law, customers may be provided with options to manage non-essential cookies or similar technologies.

Customers may also be able to manage cookies through their browser settings.

Blocking or disabling certain cookies may affect the functionality or performance of some website features.

8. Analytics and Advertising

Depending on the services enabled on our website, we may use analytics and advertising technologies provided by Shopify, Google, Meta, or other service providers.

These services may process information such as:

• Device information
• Browser information
• IP address
• Website interactions
• Pages and products viewed
• Referral information
• Shopping activity
• Advertising interactions

This information may be used to:

• Measure website performance
• Understand how customers interact with our store
• Measure advertising effectiveness
• Improve our services
• Prevent fraud
• Support advertising and marketing activities

Where required by applicable law, customers may have the right to manage or opt out of certain advertising, data-sharing, or targeted advertising activities.

Available privacy choices may be provided through our website or through privacy controls offered by the relevant service provider.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Process and complete orders
• Provide customer service
• Process returns and refunds
• Maintain transaction and business records
• Resolve disputes
• Prevent fraud and abuse
• Meet tax, accounting, legal, and regulatory obligations
• Enforce our agreements and policies

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials, passwords, and other authentication information.

If you believe your personal information or account has been accessed without authorization, please contact us.

11. Your Privacy Rights

Depending on your place of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Request information about certain disclosures of personal information
• Opt out of certain sales or sharing of personal information
• Opt out of certain targeted advertising activities
• Withdraw consent where processing is based on consent
• Appeal certain decisions regarding a privacy request where applicable

These rights are subject to applicable legal requirements, limitations, and exceptions.

To submit a privacy request, please contact:

Email: service@naduohome.shop

We may request information reasonably necessary to verify your identity and process your request.

Where permitted by applicable law, an authorized agent may submit a request on your behalf, subject to appropriate verification.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

12. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where such laws apply to Naduohome and the individual submitting the request, available rights may include:

• Access to personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• Data portability
• Opting out of certain sales or sharing of personal information
• Opting out of certain targeted advertising activities
• Appeal rights where required by applicable law

The availability and scope of these rights depend on the customer's state of residence, applicable law, and whether the relevant legal requirements apply to Naduohome.

Privacy requests may be submitted to:

service@naduohome.shop

13. Privacy Choices

Where applicable and available, customers may manage certain privacy preferences through:

• Cookie or privacy controls displayed on our website
• Data-sharing opt-out functionality provided on our website
• Browser privacy settings
• Privacy controls provided by relevant third-party service providers
• Email unsubscribe links for promotional communications

Not all privacy options may be available in all locations or for all types of data processing.

Where required by applicable law and supported by our website technology, legally recognized browser-based privacy preference signals may also be honored.

14. Children's Privacy

Our website is intended for general adult shopping purposes and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under the age of 13.

If you believe that a child under 13 has provided personal information to us, please contact us at service@naduohome.shop so that we can review the matter and take appropriate action.

15. International Data Processing

Naduohome is operated by a company located in China and provides services to customers in the United States.

We also use third-party service providers that may operate or process information in different countries.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions other than the customer's state or country of residence.

Privacy and data protection laws in those jurisdictions may differ from those in the customer's location.

Where applicable, we and our service providers take reasonable measures designed to handle personal information in accordance with applicable privacy and data protection requirements.

16. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by independent third parties.

Naduohome does not control and is not responsible for the privacy, security, or content practices of independent third-party services.

Customers should review the privacy policies of those third parties before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our:

• Services
• Website functionality
• Business operations
• Technology
• Service providers
• Privacy practices
• Legal or regulatory obligations

When we update this Privacy Policy, the revised version will be posted on this page with an updated “Last Updated” date.

18. Contact Information

For questions, privacy requests, or concerns regarding this Privacy Policy, please contact us.

Customer Support

Email:
service@naduohome.shop

Phone:
(+1) 213-720-2518

U.S. Mailing Address

3200 Kirkwood Highway
Wilmington, DE 19808
United States

This address is used for business correspondence only. It is not our registered business address, warehouse, retail location, or return address.

Please do not send product returns to this address unless Naduohome Customer Support specifically authorizes it for your order.

Company Information

Operating Company:
Zhejiang Naduo Daily Necessities Co., Ltd.

Registered Business Address:
No. 60 Jinshan Avenue
Comprehensive New District, Pingdu Subdistrict
Qingyuan County, Lishui, Zhejiang
China