Privacy policy
Last Updated: July 2026
This Privacy Policy explains how Naduohome collects, uses, shares, and protects personal information when you visit naduohome.shop, place an order, contact us, or otherwise use our services.
Naduohome is operated by Zhejiang Naduo Daily Necessities Co., Ltd.
1. Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Order and product information
- Payment and transaction information
- Customer support messages
- Return and refund information
- Any other information you choose to provide
Complete payment card details are generally processed by our payment service providers and are not directly stored by Naduohome.
Information Collected Automatically
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages viewed
- Referring website
- Shopping cart activity
- Website interactions
- Cookie and similar technology data
- Approximate location based on IP address
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Confirm payments and transactions
- Arrange shipping and delivery
- Send order and tracking notifications
- Provide customer support
- Process returns, refunds, and cancellations
- Prevent fraud and unauthorized transactions
- Maintain and improve our website
- Understand website performance and customer activity
- Comply with legal and regulatory requirements
- Send marketing communications where permitted
Customers may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
3. How We Share Personal Information
We may share personal information with service providers that help us operate our business, including:
- Shopify and website-hosting providers
- Payment processors
- U.S. logistics and fulfillment partners
- Shipping carriers
- Customer support providers
- Analytics and advertising providers
- Fraud prevention and security providers
- Professional advisers and legal authorities where required
These parties receive information only as reasonably necessary to provide their services or meet applicable legal obligations.
We do not sell personal information for money.
Certain advertising or analytics activities may be treated as “selling,” “sharing,” or targeted advertising under some U.S. state privacy laws. Where required, customers may use the available privacy preference or opt-out options on our website.
4. Shopify
Our online store is hosted by Shopify.
Shopify processes personal information to provide website hosting, checkout, payment, security, analytics, and other commerce services.
Information processed through Shopify may be stored or handled in countries other than the customer’s country of residence, subject to Shopify’s applicable privacy and data-protection practices.
5. Payments
Payments are processed through Shopify-supported or other authorized payment providers.
Payment providers may collect billing information, payment card information, transaction details, and fraud-prevention data according to their own privacy policies.
Naduohome does not directly store complete credit or debit card numbers.
6. Shipping and Fulfillment
Orders for U.S. customers are fulfilled and shipped through our U.S. logistics and fulfillment partners.
To deliver an order, we may share necessary information such as:
- Customer name
- Delivery address
- Telephone number
- Email address
- Order contents
- Tracking and delivery information
This information is used to prepare, ship, track, and support the customer’s order.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Keep the shopping cart functioning
- Remember customer preferences
- Support account and checkout features
- Improve website performance
- Measure traffic and customer interactions
- Prevent fraud
- Support advertising and marketing
Where required, customers can manage non-essential cookies through the cookie banner or privacy settings available on our website.
Browser settings may also allow customers to block or delete cookies. Disabling certain cookies may affect website functionality.
8. Advertising and Analytics
We may use analytics and advertising services, including services provided by Shopify, Google, Meta, or other partners.
These services may use cookies and similar technologies to understand website activity, measure advertising performance, and display relevant advertising.
Customers may manage available cookie and advertising preferences through our website, browser settings, or the privacy controls offered by the relevant service provider.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete orders and provide services
- Maintain transaction and business records
- Resolve disputes
- Prevent fraud
- Meet tax, accounting, and legal obligations
- Enforce our agreements and policies
Retention periods may vary depending on the type of information and the purpose for which it is used.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no online transmission or storage system can be guaranteed to be completely secure. Customers should protect their passwords and account information and contact us if they suspect unauthorized activity.
11. Customer Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy of certain information
- Opt out of certain advertising or data-sharing activities
- Withdraw consent where processing is based on consent
- Appeal a denied privacy request where applicable
These rights may be subject to legal exceptions.
To submit a privacy request, contact:
We may need to verify your identity before completing the request. Authorized agents may submit requests where permitted by law, subject to verification requirements.
We will not discriminate against customers for exercising applicable privacy rights.
12. California and Other U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional privacy rights under applicable state laws.
Where required, customers may request access, correction, deletion, or portability of personal information and may opt out of certain targeted advertising, sharing, or sale-related activities.
Available privacy controls and opt-out options may be provided through the website’s cookie banner, privacy settings, or data-sharing opt-out page.
13. Children’s Privacy
Our website is intended for general adult shopping and is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
14. International Data Processing
Naduohome’s operating company is located in China, while the website serves customers in the United States and uses service providers in multiple locations.
As a result, personal information may be processed or stored outside the customer’s state or country.
Where applicable, we and our service providers take reasonable measures to handle personal information in accordance with relevant privacy obligations.
15. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, or content practices of independent third-party websites. Customers should review the privacy policies of those services before providing personal information.
16. Changes to This Policy
We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.
The revised policy will be posted on this page with an updated “Last Updated” date.
17. Contact Information
For questions, privacy requests, or concerns about this Privacy Policy, contact:
Naduohome Customer Support
Email:
service@naduohome.shop
Phone:
(+1) 213-720-2518
U.S. Customer Service and Fulfillment Address:
3200 Kirkwood Highway
Wilmington, DE 19808
United States
Operating Company:
Zhejiang Naduo Daily Necessities Co., Ltd.
Registered Business Address:
No. 60 Jinshan Avenue
Comprehensive New District, Pingdu Subdistrict
Qingyuan County, Lishui, Zhejiang
China
The U.S. address is used for customer service and fulfillment support. It is not the registered business address of the operating company.