Refund policy

Last Updated: July 2026

At Naduohome, we want customers to feel confident when purchasing from our website. This Return and Refund Policy applies to eligible products purchased through naduohome.shop and delivered within the United States.

1. Returns Accepted

We accept returns for both defective and non-defective products.

Customers may request a return within 30 days after the order is delivered.

To qualify for a return, the product must:

  • Be new, unused, and in its original condition
  • Show no signs of alteration, misuse, improper handling, or customer-caused damage
  • Include the original packaging, accessories, components, and materials supplied with the product
  • Be accompanied by valid proof of purchase or a Naduohome order number

Products that have been used, altered, improperly installed, damaged after delivery, or handled contrary to the product instructions may not qualify for return.

2. Return Window

Eligible products may be returned within 30 days from the delivery date.

The return request must be submitted before the 30-day period ends. Requests received after the return window may not be accepted.

3. How to Request a Return

Before mailing a product back, contact Naduohome Customer Support:

Email: service@naduohome.shop
Phone: (+1) 213-720-2518

Please provide:

  • Your order number
  • Your full name
  • The product you want to return
  • The reason for the return
  • Clear photographs of the product and packaging, when applicable

Our customer support team will review the request and provide return authorization and mailing instructions.

Do not send a product back before receiving approval and the authorized return address. Unauthorized returns may be refused or delayed.

4. Return Method

Returns are accepted by mail only.

We do not accept returns:

  • At a physical retail store
  • At an unapproved drop-off location
  • At an address that has not been confirmed by Naduohome Customer Support

The authorized return address will be provided after the return request is approved.

The U.S. customer service and fulfillment address displayed on our website should not be used for returns unless our support team confirms it in writing.

5. Return Labels and Shipping Costs

For standard returns involving non-defective products, the customer is responsible for:

  • Purchasing the return shipping label
  • Paying the return shipping cost
  • Packaging the product securely
  • Using a trackable shipping service

Naduohome is not responsible for customer-arranged return packages that are lost, damaged, misdirected, or shipped without tracking.

Naduohome will cover reasonable return shipping costs when the return is caused by:

  • A defective product
  • An incorrect product being shipped
  • Damage that occurred during delivery
  • Another confirmed error by Naduohome

Customers must contact us before returning a defective, damaged, or incorrect product. When approved, we may provide a prepaid return label or reimburse reasonable return shipping costs.

6. Restocking Fees

Naduohome does not charge a restocking fee for approved returns.

7. Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, or incorrect, contact us within 7 days after delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging
  • A photograph of the shipping label

After reviewing the information, we may provide an appropriate resolution, including:

  • A refund
  • A replacement
  • A prepaid return label
  • Other reasonable assistance

Do not dispose of or return the product until our customer support team provides instructions.

8. Refund Process

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

For approved returns:

  • Refunds will be issued to the original payment method
  • The refund will include the purchase price of the approved returned product
  • Original shipping charges are non-refundable for non-defective returns
  • Original shipping charges may be refunded when the return is caused by a defective product, incorrect item, delivery damage, or another confirmed error by Naduohome

Approved refunds will normally be processed within 10 business days after the returned product is received and inspected.

After the refund is issued, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.

9. Exchanges

We do not offer direct exchanges.

To purchase a different product, color, size, style, or variation:

  1. Return the original product in accordance with this policy.
  2. Place a separate order for the preferred product.

The return and new order will be treated as separate transactions.

10. Order Cancellations

Customers may request an order cancellation before the order enters processing or fulfillment.

Cancellation requests are not guaranteed.

Once an order has been processed, fulfilled, or shipped, it may no longer be canceled. After delivery, the product may be returned if it meets the requirements of this policy.

11. Non-Returnable Situations

A return may be refused when:

  • The return request is submitted after the 30-day return window
  • The product has been used, altered, damaged, washed, or improperly handled
  • Original packaging, accessories, components, or included materials are missing
  • The product is returned without prior authorization
  • The returned product does not match the original order
  • Damage was caused by misuse, improper installation, accidental damage, overloading, open-flame exposure, or failure to follow the product instructions

This section does not limit any rights customers may have under applicable law.

12. Contact Information

Naduohome Customer Support

Email:
service@naduohome.shop

Phone:
(+1) 213-720-2518

U.S. Customer Service and Fulfillment Address:
3200 Kirkwood Highway
Wilmington, DE 19808
United States

Please do not send returns to this address unless Naduohome Customer Support confirms that it is the authorized return address for your order.

Operating Company:
Zhejiang Naduo Daily Necessities Co., Ltd.

Registered Business Address:
No. 60 Jinshan Avenue
Comprehensive New District, Pingdu Subdistrict
Qingyuan County, Lishui, Zhejiang
China

The U.S. address is used for customer service and fulfillment support. It is not the registered business address of the operating company.