Refund policy

Last Updated: August 10, 2026

At Naduohome, we want customers to understand our return and refund process clearly before making a purchase. This Return & Refund Policy applies to eligible products purchased through naduohome.shop and delivered within the United States.

1. Returns We Accept

We accept returns for both defective and non-defective products.

Customers may request a return within 30 days from the date the order is delivered.

For standard non-defective returns, the product must be:

New and unused
In its original condition
Returned with the original packaging, accessories, components, and included materials
Accompanied by valid proof of purchase or a Naduohome order number

Products that have been used, altered, improperly installed, damaged after delivery, or handled contrary to the product instructions may not qualify for a standard return.

Products that arrive damaged, defective, or incorrect are handled under Section 7 of this policy.

2. Return Window

Eligible products may be returned within 30 days of delivery.

The return request must be submitted before the 30-day return period expires.

Return requests submitted after 30 days may not be accepted, except where otherwise required by applicable law.

3. How to Request a Return

Before sending any product back, please contact Naduohome Customer Support:

Email: service@naduohome.shop
Phone: (+1) 213-720-2518

Please provide:

Your order number
Your full name
The product you wish to return
The reason for the return
Clear photographs of the product and packaging when applicable

Our customer support team will review your request and provide return authorization and the appropriate return mailing instructions.

Do not send a product back before receiving return authorization and the authorized return address.

Unauthorized returns may be refused or may result in processing delays.

4. Return Method

Returns are accepted by mail only.

We do not accept returns:

At a physical retail store
At an unapproved drop-off location
At an address that has not been authorized by Naduohome Customer Support

The authorized return address will be provided after your return request has been approved.

Our U.S. mailing address displayed on the website is for business correspondence only and is not a return address unless Naduohome Customer Support specifically confirms otherwise in writing.

5. Return Labels and Return Shipping Costs

Customers are responsible for arranging and purchasing the return shipping label for approved mail-in returns.

Non-Defective Returns

For returns due to reasons such as:

No longer wanted
Ordered by mistake
Preference changed
Other non-defective reasons

the customer is responsible for the return shipping cost.

Customers should use a trackable shipping service and package the product securely.

Naduohome is not responsible for customer-arranged return shipments that are lost, damaged, misdirected, or sent without tracking.

Damaged, Defective, or Incorrect Products

If the return is caused by:

A defective product
An incorrect product being shipped
Damage occurring during delivery
Another confirmed error by Naduohome

the customer should first contact Naduohome Customer Support for approval.

The customer may be asked to arrange a trackable return shipment. After the issue and return are approved, Naduohome will reimburse reasonable return shipping costs associated with the approved return.

Please retain your return shipping receipt and tracking information if reimbursement is required.

6. Restocking Fees

Naduohome does not charge a restocking fee for approved returns.

7. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us within the 30-day return period.

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging when applicable
A photograph of the shipping label when applicable

After reviewing the information, we will provide an appropriate resolution, which may include:

A refund
A replacement when appropriate
Reimbursement of reasonable approved return shipping costs
Other reasonable assistance

Please do not dispose of or return the product until our customer support team provides instructions.

8. Refunds

Once an approved returned product has been received and inspected, we will notify you of the refund status.

For approved refunds:

Refunds are issued to the original payment method
The refund includes the purchase price of the approved returned product
Original shipping charges are not refundable for standard non-defective returns
Original shipping charges may be refunded when the return results from a defective product, incorrect item, delivery damage, or another confirmed error by Naduohome

Approved refunds will be issued within 10 days after the returned product has been received and inspected.

After a refund is issued, the time required for the transaction to appear on your account may depend on your bank, card issuer, or payment provider.

9. Exchanges

We do not offer direct exchanges.

If you would like a different product, size, color, style, or variation:

Return the original eligible product according to this policy.
Place a new order for the desired product.

The return and the new purchase are treated as separate transactions.

10. Order Cancellations

Customers may request an order cancellation before the order enters processing or fulfillment.

Cancellation requests are not guaranteed.

Once an order has entered processing, fulfillment, or has been shipped, it may no longer be possible to cancel it.

After delivery, eligible products may be returned according to this Return & Refund Policy.

11. Non-Returnable Situations

A standard return may be refused when:

The return request is submitted after the 30-day return period
The product has been used, altered, washed, improperly installed, or damaged after delivery
Original packaging, accessories, components, or included materials are missing
The product is returned without prior authorization
The returned product does not match the original order
Damage was caused by misuse, accidental damage, improper installation, overloading, open-flame exposure, or failure to follow product instructions

These restrictions do not limit any rights customers may have under applicable law.

12. Customer Support

Email:
service@naduohome.shop

Phone:
(+1) 213-720-2518

U.S. Mailing Address

3200 Kirkwood Highway
Wilmington, DE 19808
United States

This address is used for business correspondence only. It is not our registered business address, warehouse, retail location, or return address.

Please do not send returns to this address unless Naduohome Customer Support specifically authorizes it for your order.

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